Refund and Return Policy of The Paper Pixel
Last Updated: 13/11/2023
Welcome to The Paper Pixel. Our Refund and Return Policy is designed to be straightforward and transparent, ensuring our customers understand the conditions under which refunds and returns are processed.
1. General Policy
At The Paper Pixel, our main aim is to ensure customer satisfaction. However, due to the nature of our products, we have specific guidelines for returns and refunds.
2. Non-Delivery of Product
- Full Refund: If you do not receive your purchased book due to shipping issues, we will issue a full refund of the purchase price.
- Claim Process: To claim a non-delivery refund, please contact us within 30 days from the estimated delivery date.
3. Rejected Delivery
- Partial Refund: If you reject the delivery of the book when delivery is attempted, we will refund the amount you paid for the product, excluding any shipping charges.
- Notification Requirement: You must inform us at the time of delivery rejection to be eligible for this partial refund.
4. No Returns After Delivery
- No Return Policy: Once the product is delivered to you, we do not accept returns. We encourage our customers to review their orders carefully before completing the purchase.
5. Damaged or Incorrect Items
- Exception Clause: In the rare event that you receive a damaged or incorrect item, please contact us immediately for resolution.
- Resolution Process: Each case will be reviewed individually, and solutions may include replacement or refund, depending on the circumstances.
6. Contact Information
For any inquiries or issues related to refunds and returns, please contact our customer service at sales@thepaperpixel.com.
7. Changes to Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
8. Agreement
By making a purchase from The Paper Pixel, you agree to this Refund and Return Policy.